Updated Tuesday 21st of April
To our valued customers,
We are pleased to inform you that O’Neils Affiliated is still open for business. We are now trading with office visits by appointment only. This is within the guidelines of the latest government announcements. We will do our utmost to avoid delaying our customers from getting on with their day.
For customers whose jobs don’t require personal interaction, we have set up a drop-off box in our entry-airlock, one of our staff members will contact you as soon as the job is complete. If you do require to come in the office please call ahead to organise your visit with our friendly team.
We are continuing to respond to the needs of business from all over Australia and New Zealand. Orders can be placed via phone, email and website. The volume of telephone and internet orders has increased. We will be despatching orders as quickly as possible and you will be notified via email. There may be delays with Australia Post so your patience and understanding is appreciated, all parcels can be tracked via the tracking notification you receive from Australia Post.
We will continue to trade until further notice, with the rapid rate of change in the current environment, we will be sure to inform you of any changes as soon as they come to hand.
An additional step that we have now implemented, as of Monday 30th of March - until further notice,
we are no longer accepting cash as a form of payment.
All orders must be a minimum of $20 +GST including showroom invoices.
Invoices can be either billed to your 30 and/or 7 day account, prepaid by direct debit or paid by eftpos upon collection for COD customers.
This is yet another measure to eliminate risk of transmission.
We apologise for any inconveniences this may cause and thank you for your patience and support during this time.
Australia Post Deliveries
We are doing everything we can to ensure your parcels arrive on time, however once the parcel leaves the office we rely on Australia Post to deliver the parcel on time.
As you can imagine Australia Post currently has an increased volume of deliveries. Unfortunately this means you may need to allow for an extra day in receiving your order.
All orders are trackable via the tracking number supplied by Australia Post, this can be found in the tracking email notification that is sent by Australia Post on our behalf.